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Blog entry Errors, Warnings and Problems Answering Questions

15 March 2011

Dear Freericers,

Many thanks to all of you for taking the time to raise rice, and thank you for your patience.

Since last week Wednesday we have been experiencing problems on Freerice that have resulted in some players being unable to answer questions and raise rice. It seems that clicks on answer are not being registered and are resulting in voided javascript. Additionally, a small portion of players have received complex error and warning messages.

Our deep apologies for the confusion and concern caused, the website developers are aware of the problem and are working around the clock to resolve it. We are confident they will resolve the matter shortly.

We greatly appreciate your patience, and the considerable time you have taken sending emails and notifying us of the problem. We will do our best to respond to all your emails individually!

We will make sure to keep you updated about the status of the problem.

Many thanks again for all your support, time and enthusiasm!
Team Freerice

Comments
Fri, 03/18/2011 - 02:16 Darleen

I can't earn points by clicking on the correct answers. I understand that you are working on this problem , wanted to inform you that this is happening to my account too.

Fri, 03/18/2011 - 01:37 enoch17

they need to fix the problem its not letting me do anything ,so get it fixed

Fri, 03/18/2011 - 01:17 m2mickey

I wish this would work! I just joined a group of classmates, we planned to have a ricefest this afternoon, but are starting to think that we will have to re-schedule it for another day. :( We hope it gets fixed soon.

Fri, 03/18/2011 - 01:07 coraminer2011

still out

Fri, 03/18/2011 - 01:06 Mimo78910

I can't view any friend activity or groups.

Thu, 03/17/2011 - 23:25 horse_goddess

it's funny, because I went on freerice just yesterday and i was able to donate about 3,000 grains of rice. i then come on today, and this java script void thing came up. it's strange, because it was working, then it wasn't working, and i didn't change computer or anything...
anyways, i really hope you fix the problem soon.

Thu, 03/17/2011 - 23:16 ridcully1970

Still not accepting my answers.

Thu, 03/17/2011 - 23:03 Patricia Olinger

When might this be fixed? I really want to do this. PMO

Thu, 03/17/2011 - 22:54 happysparklyunicorn

It's not working... fix it, please?

Thu, 03/17/2011 - 22:36 endorphin junkie

thursday noon in california, 17th of March, clicks on the answer do nothing. It was working last night, though.

Thu, 03/17/2011 - 22:14 NatureLover10

Same problem but, it was working this morning, now it isn't.

Thu, 03/17/2011 - 21:48 dtruax1

Mine worked yesterday, but isn't working yet today. Thanks for the message. It would be frustrating if this was happening and people thought it was their own computer with the problem.

Thu, 03/17/2011 - 21:48 dichosa5582

Its not working for me either.

Thu, 03/17/2011 - 21:13 shady1

this sucks!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Thu, 03/17/2011 - 20:57 shady1

uhh dude imentzel just click on subjects and pick which everone u want

Thu, 03/17/2011 - 20:55 shady1

I HAVE HAD THIS PROBLEM SINCE I STARTED PLAYING THIS GAME IT FREAKIN'
SUCKS PLEASE FIX IT SOON

Thu, 03/17/2011 - 20:42 serviss_h294@utpb.edu

I have signed me and my children up this morning and none of us are able to gain rice by answering the questions. Do you know how much longer this is going to take? I hate to have my kids interested in feeding the hungry and then not want to do it no longer due to the error everyone is having. ( they are ADHD, so their attention won't be there long if I don't get them started)

Thu, 03/17/2011 - 20:16 lmentzel

It worked this morning, and also for a few moments when I logged on again, and now it won't work at all again. And while I'm asking, how do you change and do a different thing, rather than just Vocabulary? I can't find any place to change, although I do prefer vocabulary.

Thu, 03/17/2011 - 19:58 Camille92

I am having the same problem again! I can't answer any questions or enter any groups. I tried logging out then logging back in but that didn't work.

Thu, 03/17/2011 - 19:54 TwinkiePie

Yeah, it's not working again for me, either. T_T

Thu, 03/17/2011 - 19:35 Kippie

have been having the "unable to answer" problem since I joined....it equals "unable to help" just frustrating...looking forward to being able to participate...:)

Thu, 03/17/2011 - 19:30 Lydia Pinkham

I just joined today, having heard about your program on the radio yesterday, but als I was unable to register an answer to any questions.
I shall try again later.

Thu, 03/17/2011 - 19:29 BobAles

Sorry, I had this problem tonight. When I click on the answer button, it doesn't respond. While yesterday it still function normally. Thank you~

Thu, 03/17/2011 - 18:55 cebrewer

I am having the same problem as everyone else. My responses are not registering. I hope this problem will be resolved quickly.

Thu, 03/17/2011 - 18:41 I96

I have not been able to play for any subjects besides Art- Famous Paintings and Geography- Identify Countries on the Map. When I click on an answer it will not go through. Does anyone have a suggestion to fix this problem? I have tried different browsers but it still won't work. It is so frustrating! I hope Free Rice fixes this problem, SOON!!! Uuh! Very frustrating! Does anybody have a suggestion?

Thu, 03/17/2011 - 18:14 nmresearch

It wont do anything when I click on a response.....does not respond. GL fixing it soon!

Thu, 03/17/2011 - 18:09 jimpurdie

It's started again - it was OK earlier, but now it won't accept answers.
Jim

Thu, 03/17/2011 - 18:06 Candrews2014

none of the subjects work besides countries and art.

Thu, 03/17/2011 - 17:57 love_HP

I used different browsers such as Opera, IE and so on, but when I clicked on the answer, nothing happens! I can't donate any rice now.
Please solve the problem, thank you Team Freerice!

Thu, 03/17/2011 - 17:44 bunnyfromhell

The problem seemed to be fixed but now its back again. I've logged out and back in, but nothing happens when I click on an answer. Hope it gets fixed soon, I'm trying to reach my 2,000,000grains....................

Thu, 03/17/2011 - 17:33 Asd20

Hey It Wont let me choose my answers i just though i would tell you that.

Thu, 03/17/2011 - 17:29 Vicynthia Tj

I have this problem now. I can't answer the question.

Thu, 03/17/2011 - 17:08 FKate

Thanks for letting us know. It has been coming and going for days. Yesterday I posted 4000 grains with not too much trouble, although some of my answers didn't register. The logging out and in does help that, though it slows the process down. Today I can't get in at all (can't access my profile or groups and most importantly can't answer any questions). I really hope this gets fixed. It seems like Free Rice 2.0 has been unreliable and glitch prone since the beginning. I love the idea and hope you can get it working well.

Thu, 03/17/2011 - 16:26 ChinchillaLove

Hmmm, I didn't know other people were getting the same problem. On Thursday and Friday none of my answers were registering, and I had trouble getting to my groups. Good luck!

Thu, 03/17/2011 - 08:15 C.Norman

C.Norman.
Appreciate you telling us about this.
I live in Japan and am trying to help a bit so thanks for all you do.

Thu, 03/17/2011 - 08:10 C.Norman

papiyoyo
As I live in Japan I am trying to assist.
I had a problem but it seems OK.
Thanks for telling us though, it is appreciated.

Thu, 03/17/2011 - 00:27 kodiakak

thanks for hearing my cries for i was experiencing these problems as well it is getting better but every other day i seem to have this problem thanks for reconising this THANKS SO MUCH FREE RICE TEAM

Thu, 03/17/2011 - 00:07 Hung4ry

Thank you for full explanation. The problems do come and go as people have said, so it does require quite a bit of persistence to keep on trying. But the cause is so worthwhile it justifies the effort, even if rather frustrating.

Wed, 03/16/2011 - 20:24 Camille92

I had that problem also.:( though it is fixed now. :)

Wed, 03/16/2011 - 17:39 ed18

It happened to me everyday for a week. After a certain point, the total stopped counting after giving correct answers or the answers just didn't respond to mouse clicks. The last time it happened (yesterday 3/15/11), I tried the solution of logging out and then logging in afterwards and it cleared the problem. Still, it would be great to have the problem fixed soon.

Wed, 03/16/2011 - 15:59 buja

I just click as much rice every day as I can and if it's loaded with errpor messages and warnings and such things I go and clean my house (has to happen too but is much overlooked since the discovery of FreeRice,com!)... It's kinda nice to be in a dustfree environment every once in a while as long as it doesn't happen too often!

Wed, 03/16/2011 - 11:35 Kid Charlemagne

I've been having to watch the total below the rice bowl like the proverbial hawk. When it stops counting, I write down the total on paper, then log out, then log back in, until I reach my daily goal of 5000 grains.

Wed, 03/16/2011 - 04:02 BillyBobJoeBob1

y

Wed, 03/16/2011 - 03:03 Linda Daunter

Hope you get it sorted soon.

Wed, 03/16/2011 - 02:49 ammadxx1

thanks, that happened to me, but not anymore, MORE RICE(first to post)

Wed, 03/16/2011 - 00:11 Thantophobe

Yeah, it wouldn't let me do certain subjects before, but it seems to be working now.

Wed, 03/16/2011 - 00:08 Multiplication Ruler

I had this problem, then it went away, then the problem came AGAIN, but now is away AGAIN, so thanks for fixing it (for now, anyway)! I couldn't post this comment if this problem was not fixed yet.

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