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Blog entry Errors, Warnings and Problems Answering Questions

15 March 2011

Dear Freericers,

Many thanks to all of you for taking the time to raise rice, and thank you for your patience.

Since last week Wednesday we have been experiencing problems on Freerice that have resulted in some players being unable to answer questions and raise rice. It seems that clicks on answer are not being registered and are resulting in voided javascript. Additionally, a small portion of players have received complex error and warning messages.

Our deep apologies for the confusion and concern caused, the website developers are aware of the problem and are working around the clock to resolve it. We are confident they will resolve the matter shortly.

We greatly appreciate your patience, and the considerable time you have taken sending emails and notifying us of the problem. We will do our best to respond to all your emails individually!

We will make sure to keep you updated about the status of the problem.

Many thanks again for all your support, time and enthusiasm!
Team Freerice

Comments
Wed, 03/30/2011 - 02:12 sarahurban

@Bookr: 'cuz, yeah, not having patience with a site that allows you to be charitable for free (isn't that an oxymoron?) is totally understandable. I'm sure disaster-struck folk around the world could teach us all a thing or two about what patience is really about.

Wed, 03/30/2011 - 01:25 baby2521

i looooovvvvveeee this site its not only helping me learn new thing but it is helping other people in other countries so yeah thats a great combunatione and i would spend every time i have on this site exspeally for me countrie haiti and hope that every one is safe now and in the future.<3

Tue, 03/29/2011 - 21:08 green_g

I was playing freerice, then when I got over 30,000 my computer started haing problems processing questions.

Tue, 03/29/2011 - 19:03 touken

there's a simple fix that works with IE, and might work with other browsers. Try logging out and logging back in. you may lose all your rice, but at least you can keep donating. I've only tried this on IE though

Mon, 03/28/2011 - 08:31 Babel_Barm

It's now 13 days later and it has yet to be resolved. I just started using this website and it's sad that I can't even play.

-Babel

Mon, 03/28/2011 - 04:33 Donando Arroz en ESPANOL

I would like to be able to have my Spanish class students use the Spanish vocabulary you used to have. I also would like that we could change Subjects easily. My HS students do not have the patience to wait too much. Is there something you can do?
We appreciate your help in this matter.

Sun, 03/27/2011 - 19:23 SciencePro14

I have a question, after we answer these questions, how does the rice/money for rice get to the people in need? And who are these people?

Sun, 03/27/2011 - 02:19 prianka_saha

IDK

Sat, 03/26/2011 - 23:37 pokemon nut

Yeah... after every couple of questions, my browser freezes for a few seconds after an answer.

Sat, 03/26/2011 - 20:02 ammadxx1

do you mind hurring up, their are hungry people to feed, my whole class was about to donate like a hundred thousand rice, but it froze, wouldn't let us answer anything

Sat, 03/26/2011 - 19:13 GranGran

There are still problems with playing - Javascript void appears at the bottom of my laptop. I am
unable to register my answers. 26/03/2011.
More work is needed to repair this error.

Sat, 03/26/2011 - 14:30 BillyBobJoeBob1

I donated 10,000 grains of rice yesterday and they still haven't been added on to my total

Sat, 03/26/2011 - 00:39 Gorgangler12

I raised 29000 grains of rice, noticed that my bowl total was stuck, so I refreshed. My total had gone down to 27460 grains. :C

Can I get the 1540 grains that I lost put back on somehow? D; i've answered more questions now to get the rice which evaporated back, but if it's possible to get me my missed rice back.... :3

Fri, 03/25/2011 - 23:31 j.howell

Having to log out and back in about every 1500 grains as rice bowl sticking and correct answers then not registering.

Fri, 03/25/2011 - 23:21 GranGran

I had the same problem. Sometimes it would resolve itself if I changed subject but like other players I became frustrated at having to wait so long for my answer to register.
It has improved and the Java script no longer shows but some answers remain slow to answer.
This is a great way to raise food for the needy.
GranGran

Fri, 03/25/2011 - 17:55 Rio210

In truth, this problem has been happening since November of 2010, and to think it's just now getting 'fixed' saddens me. Even still, it's not completely fixed. I am still having problems with getting the answers to register.

Thu, 03/24/2011 - 23:28 Catthewren

both happened to me, but it's all fixed now. Thanks!!

Thu, 03/24/2011 - 21:37 Nick-The-Purple-Dragon

It seems to be better today, 3/24/11.

Wed, 03/23/2011 - 19:16 alockom

I was getting the javascript errors and couldn't answer questions, but its working great now! Thanks!

Tue, 03/22/2011 - 19:12 bookr

I don't think you have solved the problem yet. I don't have the patience to sit here for over a minute waiting for an answer to be registered!

Tue, 03/22/2011 - 05:20 joybird

I've just found this site but don't know how to get my grains of rice to register. Don't know if there are still problems but some of my son's have registered to his name. Any help or ideas? Thanks.

Tue, 03/22/2011 - 01:01 clownfish12

I found it wasn't working before, I couldn't click on the answer and occasionally I would get error messages, but it seems to be working okay now. Thank you Freerice!

Mon, 03/21/2011 - 18:56 love_HP

it seems there's something wrong with the ads.

Mon, 03/21/2011 - 03:50 Mimo78910

I have another problem, when I'm already joined in a group the Top Players doesn't show the real list.

Sun, 03/20/2011 - 23:57 taylorswiftrox

i love freerice :)

Sun, 03/20/2011 - 22:28 biggestbieberbeliever

thx for telling us.. i havent been noticing these problems though

Sun, 03/20/2011 - 15:23 5163Haley

this i bad i tried to get on friday and it did not work i love freerice SO FIX IT!!!!

Sat, 03/19/2011 - 06:13 laurenemmm

Sometimes when I play, I click on the answer, and it tells me that I'm right, but the totals don't change at all; neither up on 'My Totals' or in the rice bowl.. I hope it get's working again soon!

Sat, 03/19/2011 - 05:25 mirrorsnakes

FreeRice Forever

Fri, 03/18/2011 - 23:30 pikesmom

Had trouble for several days (javascript void), then it worked for us again on the 15th and again today (18th). I also found that sometimes when I had trouble, I was able to use the art subject category, but not vocabulary. Also, it would go dark & lock up when I tried to choose my group. I'm glad to have this blog to find out it is a common problem, & not some virus on my own machine. Best of luck in finding the problem!

Fri, 03/18/2011 - 21:55 paytonlovr

I haven't having those problems but thanks for telling. I may experience these later so thanks for alerting free rice users

Fri, 03/18/2011 - 19:58 green_g

I was playing free rice and I noticed I was 600 grains behind what I should have, it was a little while ago, so i'm not sure if it fixed already.the point is that something went wrong with the measurements.

Fri, 03/18/2011 - 19:55 BobAles

It seems ok now, thanks team freerice. :)

Fri, 03/18/2011 - 16:52 Team_Freerice_admin

Dear all Freericers,

Our deep apologies for the frustration caused, and heartfelt thanks for your eagerness to raise rice! We truly appreciate all the time you've dedicated, helping to raise more than enough rice to feed over 4.6 million people!

Our developers are working around the clock to resolve the problem, at present it's not clear why this is happening. However, you will find that you are able to play during periods of time and then it may crash again.

We will keep everyone posted!
Team Freerice

Fri, 03/18/2011 - 12:26 Kid Charlemagne

Thursday morning I had no problems, but Friday morning the total below the rice bowl hung up again and I was compelled to use my logout-then-login-again maneuver. :(

Fri, 03/18/2011 - 07:56 kerrieh

Hey, this is a great site, but we are a bit disappointed that we can't get back into it I will keep trying.

Fri, 03/18/2011 - 07:43 minuterice

It's still down. Please fix it. People need the rice more than ever now. You can not click on an answer.

Fri, 03/18/2011 - 07:13 Rahul Rai

this is not working.......ans is not registered.......plz do solve as soon as possible........thnx.......

Fri, 03/18/2011 - 07:09 Vanessa Mauthila

I just joined yesterday-ish. It worked for mine for me, but today it no longer does except on the paintings and world countries section. Weird.

Fri, 03/18/2011 - 06:22 kathfau

The system is not accepting my answers since last night. =( Hope this gets fixed soon.

Fri, 03/18/2011 - 05:57 Amy Szerletich

I am also having these troubles, and thank you all for working so hard to figure out how to fix these problems as they arise so we can continue to feed the hungry. I am always willing to expand my horizons and learn outside of english Vocabulary; so I am taking this as an opportunity to improve my intelligence in the art and identifying countries categories.

Fri, 03/18/2011 - 05:19 Jessie Holmes

My science teacher told me about this website and i was excited to use it but it won't work right, please fix this problem soon! :(

Fri, 03/18/2011 - 05:14 Hoofi Patel

Heard about this website from my child's reading and comprehension tutor, but like everyone else we are unable to do anything online as our answers do not register in the system to allow us to move further. If it has been a week since this issue, when can we expect a resolution? My child has an interest and would hate to see him move on to something else

Fri, 03/18/2011 - 04:30 zaida wing

Right now I can't rejoin my usual team (atheists giving aid). I am, however, able to play and accumulate grains for the needy. I have had no warnings this time, but when I try to choose a team, the background turns dark, and I am not allowed to play.

Fri, 03/18/2011 - 04:24 apetelosq

Not working on google chrome, Internet explorer or on safari (on both iphone and computer). PLEASE FIX :-(

Fri, 03/18/2011 - 04:16 Jaime Sagona

This is the second week in a row that I and several of my students cannot use freerice. I love it, but it is very frustrating. I hope you fix this problem soon.

Fri, 03/18/2011 - 04:10 xpinchofponyx

this is VERYYYYY!! VERY frustrating D: i really hope you fix this problem soon because i just joined and havent been able to answer any questions :/

Fri, 03/18/2011 - 03:47 jesuslovesyou12

I`m really dissappointed that I cannot answer any questions!! :( please fix it soon!! :)

Fri, 03/18/2011 - 02:53 prashani2

I tried to click an answer and nothing happened! Now I CAN"T donate rice anymore!

Fri, 03/18/2011 - 02:41 carsycares

i just joined and when i click on find groups nothing shows up... HELP!!!!!!

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